1. Collection of personal data
- Information you provide directly to our services: We collect and process your personal information, including you name & surname, birth date, address, phone number, and email address, as soon as you interact with our services. This information will be collected when you complete for example our questionnaire or as soon as you choose to contact us.
- Information we may receive from third parties: We may receive information about you contained in third-party sources, such as social media platforms, if you access our services through them. This information may include user IDs, access tokens, and other data permitted by you or the third party.
- Analytics information: We gather analytics data to understand website traffic and usage trends, in order to improve our services and enhance user experience.
2. Lawfulness of processing your personal data.
We use and process your personal information for the purposes and delivery of our services. This includes the design of your personalised travel package in full detail as well as the handling of bookings and reservations for different services (eg., hotels, private transfers etc.).
Your information helps us to improve our customer care support, in order for our services to be more responsive to your requests and adjust your experience in accordance to your specific needs. By collecting and processing your personal data, we aim to improve our website’s functionality and user experience:
a. Analyzing website traffic and usage trends.
b. Diagnosing and fixing technical issues.
c. Providing targeted advertising and promotions (where applicable).
3. Sharing of personal information with third-parties.
We do not sell nor rent your personal information to third-parties. We may sometimes- in the context of our services- share your personal information:
a. with third parties - partners with whom we cooperate for the provision of certain personalised services, such as booking hotels, chauffeurs, hire cars, yachts etc.
b. with third-party organisations involved in credit card authorisation (« payment links »)
c. within the context of legal conformity, wherever it is required by law.
d. to our employees and agents to do any of the above on our behalf, now or in the future.
4. Legal Compliance
We may disclose your information whenever it is required by law or in order to protect our rights, property and safety, or the ones of others. This includes compliance with legal obligations, responding to legal requests, and updating/ameliorating our policies.
5. Security & Safety Measures
Your information may be stored and processed globally, including countries outside your own. We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
No details or information related to credit or debit cards will be kept, sold, shared, rented, or leased to any other parties and you will only get information and updates about your orders and travel packages at the email address and contact information you enter for order processing. Your personal data, such as credit card numbers, social security numbers, financial information, etc., will not be kept on our systems following any transaction made on our website. When you place an order or enter, send, or access your personal information, we will take a number of security precautions to keep your information safe. We provide access to a secure server and all given sensitive as well as credit information is encrypted and transmitted using Secure Socket Layer (SSL) technology to our payment gateway provider’s database, where it is only accessible to individuals with appropriate access privileges and a duty of confidentiality.
6. Rights of the Data Subjects
You have the right to access, correct/update, or even delete your personal information. You can also manage your communication preferences and opt out of certain data collection practices from the cookie banner that appears as soon as you log in the website.
7. Links to External Sites - Third Parties
Our website may contain links to external sites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites before consenting in the provision of any personal information.
8. Updates to the Privacy Policy
This Privacy Policy may be updated/amended from time to time in order to reflect changes in our practices or legal requirements. In case there is a significant update, we will notify you via email or by posting a relevant notification on our website.
If you have any questions, concerns, or requests regarding our privacy policy and practices, kindly contact us at info@jojovacations.com
Effective Date
By using our services, you automatically consent to the collection, process use, and - under conditions- sharing of your information as described in this Privacy Policy.
Latest version: June 2024
